Returns / Exchange
Returns / Exchange
If for any reason you are not happy with your order and would like to return or exchange an item please return the item in the original condition within 30 days.
After receiving the item back we will issue a refund or exchange the item if preferred. You will get the price back you paid for the product plus postage - please notice that we can’t refund the postage costs you need for sending the item back to us. Please make sure that the item is sent via a tracked service / insured as we cannot take responsibility for items lost in transit on returns. Please do not send the jewelry in a simple envelope by mail - the sorting machines tear up letters with irregular shape.
We only accept intact and unworn pieces for an exchange or return.
Please note that all customized items can not be returned or exchanged.
Custom engraved, custom stenciled, custom embroidered goods or unique pieces (marked with "unique one" oder "one of one") items can not be returned or exchanged. A custom cap/patch combination can not be returned. Basecaps must still have the sticker and the label attached otherwise the cap is not returnable.
22303 Hamburg, Germany
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
It's absolutely sufficient to send an informal E-mail to firstname.lastname@example.org
The withdrawal period is 30 days from the day
- where you or a third party named by you, other than the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered in a uniform manner;
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods in a single order and these are delivered separately;
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Exclusion or extinction reasons
The right of withdrawal does not exist with contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. In plain language that means: personalized jewelery is excluded from the return.